1. Introduction

CertPath Canada ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

We collect information that you voluntarily provide to us when you:

• Request course information through our website forms
• Enrol in our exam preparation courses
• Contact us via email or other communication channels
• Visit our website (through cookies and similar technologies)

Types of information collected may include:

• Contact information (name, email address, phone number, mailing address)
• Location information (province of residence)
• Course preferences and interests
• Payment information (processed securely through third-party payment processors)
• Technical information (IP address, browser type, device information)

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your inquiries about our courses and services
• To process course enrollments and provide access to course materials
• To send you course information, updates, and educational content
• To process payments and maintain billing records
• To improve our website, courses, and customer service
• To comply with legal obligations and enforce our terms of service
• To send marketing communications (with your consent, which you may withdraw at any time)

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, email service providers, hosting providers)
• Legal Requirements: When required by law or to protect our rights, property, or safety, or that of others
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Inquiry information: Up to 2 years from last contact
• Course enrollment records: 7 years after course completion (for educational record-keeping)
• Payment records: 7 years (to comply with tax and financial regulations)

After the retention period, we will securely delete or anonymize your information unless we are legally required to retain it longer.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you use our website and improve user experience
• Analyze website traffic and performance

You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of our website.

7. Your Privacy Rights

Under PIPEDA and applicable provincial laws, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal of Consent: Withdraw your consent to our use of your information (subject to legal and contractual restrictions)
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, please contact us using the information provided below.

8. Unsubscribe/Opt-Out

You may unsubscribe from our marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Sending an email to info@certpathcanada.ca with "Unsubscribe" in the subject line
• Contacting us using the information provided below

Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages related to your course enrollment.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: